Terms and Conditions & Privacy Policy

The following (together with the acceptable use policy – http://www.watercommission.co.uk/Blogs/page/Acceptable-Use-Policy.aspx are the terms and conditions of use of the www.watercommission.co.uk Website (the "Website") by guests and registered users.  Please read these terms and conditions carefully before you use the Website.

By using the Website you indicate that you accept these terms and conditions.  If you do not accept these terms and conditions you must not use the Website.


1. The Agreement

This Agreement is made between you ("You") and the Water Industry Commission for Scotland, having its registered office at Water Industry Commission for Scotland, First Floor, Moray House, Forthside Way, Stirling FK8 1QZ ("WICS").

WICS reserves the right to amend these terms and conditions at any time.  All amendments to these terms and conditions will be posted on line.  You may terminate the Agreement by written notice to WICS if You do not wish to be bound by such new terms and conditions.  Continued use of this Website will be deemed to constitute acceptance of the new terms and conditions.


2. Content

The contents of this Website are copyright of the Water Industry Commission for Scotland 2008.  You are welcome to print these pages, link to them, or reproduce the information contained on them so long as You do not disturb the information contained there or do so for financial gain.  You must acknowledge the Water Industry Commission for Scotland as the source of the information.

Any material, information or data that You upload to the Website will be considered non-confidential and non-proprietary, and You grant us an unlimited right to use, copy, distribute and disclose to third parties any such material for any purpose. Any material, information or data created by us which incorporates material, information or data that You have uploaded to the Website shall belong to us.


3. Provision of the Service

Use of the Website is subject to the terms and conditions set out in this Agreement as amended from time to time.

The Website is made available to You solely for the purposes of communicating information.  WICS will not be party to any transactions between You and any suppliers or any other third party and all such transactions are subject to the terms and conditions of the relevant supplier or third party and WICS shall in no circumstances have any liability whatsoever in respect of such transaction.  WICS will not responsible for any loss, cost or damage incurred by You arising out of or in relation to the transaction with the supplier, or attempt to enter into a transaction with a supplier (including but not limited to failure to transmit or deliver any services, products or goods).

WICS does not warrant and, so far as permitted by the applicable law, excludes all liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using this Website or otherwise sent and You agree that sole responsibility for the accuracy, completeness, fitness for purpose or legality of information relating to any third party's information, goods or services shall rest with that third party.

WICS does not guarantee to provide this Website free of fault.  In the event of a fault in the Website, You should report it by sending an email with a description of the fault(s) to [email protected]

WICS does not warrant that the use of this Website will not be interrupted and does not warrant that any messages or information transmitted via this Website will be transmitted accurately, reliably, in a timely manner or at all.    WICS reserves the right to make this Website unavailable at any time, or to restrict access to parts of it without notice.


4. Security and Use of Password

To access some parts of the Website, including the blog, you may have to register as a user. As a registered user, you will be given a user name and password. To ensure the continued security of the Website, it is essential that your user name and password are kept secret at all times and are not disclosed to anyone except WICS’s web manager. If you think that anyone else knows your user name and/or password for this Website please change your password immediately by logging in to WICS blog and using the change password option or contact WICS immediately by emailing [email protected] to arrange for it/them to be changed.

To protect your security we urge you to sign out using the log off link which appears next to your name on every page of the Website after each session. This is particularly important if the computer you use to access the Website is available to co-workers or the public.

You are also not permitted or authorised to use or attempt to use another registered user's name and/ or password to access or attempt to access this Website or otherwise to attempt to gain unauthorised access to this Website.

Any breach of the above guidelines may, at our sole discretion, result in your rights to access this Website being suspended or removed.


We reserve the right to remove your access privileges at our sole option.

5. Disclaimer

The Website and information, products and services (and third party information, products and services), is provided "as is", without any representation or endorsement made and without any warranty of any kind whether express or implied, including but not limited to any implied warranties (except to the extent that any implied warranties cannot lawfully be excluded).  WICS does not warrant that the functions contained in the site will be error free, that defects will be corrected, or that the Website or the server that makes it available are free from viruses or represent the full functionality, accuracy, reliability of the materials.  In no event will WICS be liable for any loss or damage to You or to a third party including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of, data or profits arising out of or in connection with the use of the Website.


6. Intellectual Property

All intellectual property, including, without limitation, all copyright, patents, trade marks, service marks, trade names, designs (whether registered or unregistered) in the Website, information and content on the Website and any database operated by WICS or its licensors shall remain the property of WICS and You shall not obtain, and shall not attempt to obtain any title to any such intellectual property rights.


7. Data Protection

WICS shall comply with all applicable data protection laws in the United Kingdom.  For a description on how WICS uses personal data You should refer to this Website's privacy policy.


8. Virus Protection

WICS shall make every effort to check and test material at all stages of production.  It is always recommended that You run an anti-virus programme on all material downloaded from the internet.  WICS cannot accept any responsibility for any loss, disruption or damage to your data or your computer systems which may occur whilst accessing this Website or material derived from this Website.


9. General

Nothing in this Agreement shall be construed to create a joint venture, partnership or agency relationship between You and WICS and neither party shall have the right or authority to incur any liability, debt or cost or enter into any contracts or other arrangements in the name of or on behalf of the other.

You shall not assign or delegate or otherwise deal with any of your rights or obligations under this Agreement.  WICS shall have the right to assign or otherwise delegate all or any of its right or obligations under this Agreement to any other person or entity.

This Website contains links to other sites that are completely unrelated to this Website or WICS.  The Agreement does not apply to any of these external sites nor is WICS responsible for the content and practices of these websites.

This Agreement shall be governed by and construed in accordance with the laws of Scotland and both You and WICS hereby submit to the exclusive jurisdiction of the courts in Scotland.

If you experience any problems using the service please email [email protected]  or telephone us on +44 (0)1786 430200 and we will provide you with any necessary advice or assistance.




We take the privacy of our users seriously.  We are committed to safeguarding the privacy of our users while providing a personalised service.  This Privacy Policy explains our data processing practices.  This privacy statement relates to (www.watercommission.co.uk) (the "Website"). External websites to which the Website links are not covered by this Privacy Policy.


1. Information collected

If you are a registered user, we use information provided by you for the purpose of managing your registration. We also collect information automatically about your visit to our site through the use of cookies (see below) and email addresses. The information obtained in this way, which includes demographic data and appraising patterns, is only used in aggregate form. 

This site uses an online measuring package, Google Analytics which uses cookies to identify repeat visits.


2. Use of personal information

We may disclose your information to our agents and other service providers although any additional disclosures to third parties shall only be made where you have provided your consent to us. (Except in the circumstances set out under "Law Enforcement" below).

We also use information in aggregate form (so that no individual user is identified) to: (a) build up marketing profiles; (b) to aid strategic development; (c) to manage our relationship with advertisers; and (d) to audit usage of the site. 


3. Use of Cookies

We use "cookies" to identify you when you visit our site and to enhance your experience of the site.  Cookies are small files that your Web browser places on your computer’s hard drive.  We use cookies for remembering user names and preferences, tracking click streams and for presenting members with personalised versions of the site.  You have the option of setting your browser to reject cookies. 


4. Communications

To keep you informed about our latest information, we may notify you through one of our e-mail newsletters or by mail of new information and any new additions to our Website.  If you wish to receive such communications please complete the form at: 


Further, if you wish to unsubscribe from our email newsletters and correspondence, please click 'unsubscribe' on the following link:-


If at any time you wish to withdraw your consent for third parties to contact or for disclosure to third parties you please send your notification to:-

Water Industry Commission for Scotland 
First Floor
Moray House
Forthside Way
Stirling FK8 1QZ
We may ask you to voluntarily complete surveys in order to improve our services to you.  Survey answers are confidential.  If you do not wish to participate in a survey you are free to decline. 


5. Updating Registration Information

You have the right to request a copy of the information we hold about you. To obtain a copy of this personal information please email or write to us at the address set out below. We may make a small charge for this service.


We want to make sure that your personal information is accurate and up-to-date.  You may ask us to correct or remove information you think is inaccurate.

6. Email Alerts

If you sign up to receive email alerts we will use the information you give us to provide the service(s) you have requested. We may occasionally contact email alert subscribers to help us evaluate and improve the service that we offer.
If you subscribe to the email alert service, you can cancel your subscription at any time and we will remove you from our mailing list.  Please contact us if you would like us to delete your details from our records.

To monitor the effectiveness of our email alerts we check whether recipients have received the alerts and, where relevant, whether or not recipients have followed up links (for example to our website or to WICS documents) within them.

We will not disclose your information to third parties without your prior consent.


7. Feedback

If you provide feedback on our Website through our feedback form we will only use this information to develop and improve the site or our services.


8. Law enforcement

We fully co-operate with the police in identifying those who use our service for illegal activities.  We reserve the right to report to the police any activities that we reasonably believe to be unlawful.


This privacy policy sets out how Water Industry Commission for Scotland use and protect any information that you give Water Industry Commission for Scotland when you use this website.

Water Industry Commission for Scotland is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

Water Industry Commission for Scotland may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14th May 2012.

How we use cookies

A cookie is a small file which a website may request to be placed on your computer's hard drive. This website will ask permission for the cookies to be set. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use a cookie to remember your cookie preferences. This has a couple of consequences:

  • If you delete all your cookies you will have to update your preferences with us again.
  • If you use a different device, computer profile or browser you will have to tell us your preferences again.

The cookies used on Water Industry Commission for Scotland are based on the International Chamber of Commerce guide for cookie categories:

  • Strictly necessary
  • Performance
  • Functionality
  • Targeting

Strictly Necessary

'Strictly Necessary' cookies let you move around the website and use essential features like secure areas, shopping baskets and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet. We use these Strictly Necessary cookies to…

  • Make sure you connect to the right service on our website when we make any changes to the way the website works

Cookies we have defined as 'Strictly Necessary' cookies will NOT be used to…

  • Gather information that could be used to advertise products or services to you

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Here is a list of the cookies we have defined as 'strictly necessary'.

Water Industry Commission for Scotland cookies

  • ASP.NET_SessionId


'Performance' cookies collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is. We use performance cookies to…

  • Provide statistics on how our website is used
  • Help us improve the website by measuring any errors that occur
  • Test different designs of our website

Cookies we have defined as 'Performance' cookies will NOT be used to…

  • Gather information that could be used to advertise products or services to you on other websites
  • Remember your preferences or username beyond your current visit
  • Target adverts to you on any other website

In some cases, some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above. Using our site indicates that you accept the use of 'Performance' cookies.

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your security or predict how our website will perform during your visit.

Water Industry Commission for Scotland cookies

  • __utma
  • __utmb
  • __utmc
  • __utmz


'Functionality' cookies are used to provide services or to remember settings to improve your visit. We use 'Functionality' cookies to…

  • Remember settings you've applied such as layout, text size, preferences and colours
  • Share information with partners to provide a service on our website. The information shared is only to be used to provide the service, product or function and not for any other purpose

Cookies defined as 'Functionality' will not be used to…

  • Target you with adverts on other websites

Some of these cookies are managed for us by third parties – where this is the case we don't allow the third party to use the cookies for any purpose other than those listed above.

You can control whether or not these cookies are used, but preventing them may mean we can't offer you some services, and will reduce the support we can offer you. It's also possible that preventing these cookies stops us remembering that you didn't want a specific service.

Here is a list of the cookies we have defined as 'Functionality'.

Water Industry Commission for Scotland cookies

  • civicAllowCookies
  • civicShowCookieIcon


'Targeting' cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. The third party provides these services in return for recognising that you have visited our website. We use 'Targeting' cookies to…

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in

You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies.

Here is a list of the cookies we have defined as 'Targeting'.

Water Industry Commission for Scotland cookies

  • We do not use this type of cookie at present.

Further reading & Information about cookies

Useful information about cookies can be found at: http://www.allaboutcookies.org

International Chamber of Commerce United Kingdom

Information on the ICC (UK) UK cookie guide can be found on the ICC website section: http://www.international-chamber.co.uk/our-expertise/digitaleconomy